Industry Events

Program Highlights – Tuesday 1 August 2017 9.00am -4.00pm

We invite you to join us at the iconic Central Hotel Motel in Lakes Entrance for a program of industry updates and inspiring case studies, along with insights into providing the best customer experience and positioning East Gippsland to the Melbourne travel audience. The day will include morning tea, lunch and finish with afternoon tea at 3.30pm to enable time for attendees to continue networking.  Highlights from the Program are listed.

  • A Tourism Australia representative will speak about international programs and markets
  • Gunaikurnai Land and Waters Aboriginal Corporation – update & future focus
  • Business Tourism Associations presentations – Case Studies
  • Parks Victoria – Highlighting key areas of  East Gippsland
  • Destination Gippsland – Positioning East Gippsland for the Melbourne travel audience
  • Delivering Legendary Customer Service – Case Studies
  • East Gippsland Shire Council presentation
  • Asia Link Business – Delivering Legendary Customer Service to the visiting Asian Market
  • Putting Phillip Island on the whale watching map of Australia – ‘Lessons for Gippsland’


Gippsland Tourism Leader & Industry Forums 2017

Held on Thursday 8 June at RACV Inverloch Resort – Presentations

Terry Robinson – CEO Destination Gippsland ‘Presentation and Review’

Terry’s presentation                                                          Gippsland Tourism – Holiday House Research

Graeme Baxter – Regional Director East Region – Parks Victoria – ‘Update and statistics’

Graeme’s Presentation       Parks by Numbers

Lisa Maatsoo – Economic Development Coordinator RDV Gippsland – ‘Regional Development Victoria update’

Lisa’s presentation

Mike Ruzzene – Director Urban Enterprise ‘The Visitor Journey – summary’

Mike’s presentation

Marty Thomas – Moos of Meeniyan proprietor – ‘Visitor Servicing – what that means on a local level for a business and a town’  Link here to Tourism Excellence & Gippsland Tourism Town Excellence project.

David Jones – Chair Meeniyan Festivals and Events Inc. ‘Meeniyan Garlic Festival – Growing your local event’

David’s presentation

PhoebeHoney – Marketing & PR Executive Destination Gippsland- ‘The power of the Visitor Story’

Phoebe’s presentation   Video – We Are Explorers

Jenni McMillan – Team Leader Phillip Island Visitor Information Centre – ‘The Changing world of visitor servicing looking to the future’

Jenni’s presentation

Cecilia and Dale Rogers – Photo Rangers‘A picture is worth a thousand words’

Cecilia and Dale’s presentation

Gippsland Tourism Leader & Industry Forums 2017

Held on Tuesday 4 April at Traralgon Vineyard – Presentations

KEYNOTE SPEAKER – Robynne Berg – Innovation Strategist from thinkplayact ‘Looking beyond: How visitors ignite innovation’

Robynne’s Presentation

Sally Curtis General Manager from Edge Insights ‘Unlocking your business potential’

Sally’s Presentation

Alison Conroy – Marketing Manager from Destination Gippsland ‘Goal Setting: applying Destination Management practices in your business’

Alison’s presentation

Phoebe Honey – PR & Marketing Executive from Destination Gippsland – ‘Social Media for tourism success’

Phoebe’s presentation

Sallie Jones Gippsland Jersey – Follow the story here.

Gippsland Jersey

Ian McDougal – VTIC – Special Gippsland business membership offer.

Ian’s presentation

VTIC in the Loop Membership / DG Membership Form